800-817-7986

BlueStream is your Cloud Contact Center Technology Advisor

Scalable Contact Center Solutions for Scalable, Affordable Pay As You Go Solutions for Inbound, Outbound, Blended, Multichannel, and More.

Call Us Today at 800-817-7986.

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WHY CHOOSE A CLOUD CONTACT CENTER SOLUTIONS

  • Get an immediate ROI through pay-as-you-go model
  • Utilize the investment you’ve already made by laying over your existing infrastructure
  • Low start-up costs
  • Fast, easy deployment capabilities
  • Lower total cost of ownership over premises- based equipment
  • Upgrades/enhancements and maintenance at no additional cost
  • Scalable and flexible, redundant and secure
  • Easy customization and integration

CONTACT CENTER as a SERVICE

Contact Routing

Complete contact routing and blended dialer for IB/OB

  • ACD
  • IVR
  • CTI
  • Email, Chat, & SMS
  • Speech Recognition
  • Dialer (Predictive, Progressive, Preview)

Workforce Optimization

Full suite of solutions to increase agent productivity and efficiency

  • eLearning
  • Survey
  • Recording
  • Quality Management
  • Performance Management
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Telecommunications

Carrier-grade network offering low-cost redundant call handling options

  • TDM
  • VoIP
  • Toll Free
  • Local DID
  • SIP
  • MPLS

PBX

Full-featured business phone solution

  • Business Phone Systems -Cloud/Desk
  • Unified Communications/ Messaging
  • Video/Audio Conferencing
  • Mobile Communications/Apps
  • Integrates with CRMs
  • Business Presence

WHY CHOOSE A CLOUD CONTACT CENTER SOLUTION?

  • Simplifies Complex Environments
    • Supports multiple locations and at-home agents
    • Ensures conformity across staff /locations
    • Support for blended environments (inbound/outbound)
  • Easy to Upgrade
    • Replaces aging and outdated equipment
    • Deploy additional contact channels (e.g. chat & email) easily
  • Highly Scalable
    • Start with 5 seats and grow to 5000 seats without hassle
    • Expand for seasonal business growth as needed
    • Rapid deployment time
    • Ideal for Contact Centers with high growth rates
  • Fits Most Budgets
    • CapEx vs. Opex
    • Pay-as-you-go-model
    • Reduces call handling and agent idle times
  • Improve Reliability
    • Better service/uptime as compared to premise based systems
    • Complete disaster recovery plan in place to ensure reliability and availability

CLOUD CONTACT CENTER CONSULTATION REQUEST 

Answer the following questions and one of our solutions architects will schedule a no obligation appointment to discuss your needs:
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